Effective September 15, 2026
Paid LTC Star services are billed under the plan, order, or agreement shown at purchase. Subscription access already delivered is generally non-refundable except where required by law or expressly stated in a written agreement.
We may review requests involving duplicate charges, an LTC Star billing error, or a verified technical failure that prevented access to a paid service and could not be reasonably corrected.
Contact LTC Star with the account email, transaction details, date, amount, and a brief explanation. Do not include resident health information or other unnecessary sensitive records.
Payments made directly to a facility, provider, marketplace seller, or other third party are governed by that party's terms and are not LTC Star platform charges.
